🚀 Job Opportunity: Salesforce Customer Success Manager (CSM)
Location: Jaipur
Experience: Minimum 1+ Year
Employment Type: Full-Time
About Us
VirtuoWhiz is a specialized Salesforce consulting firm with 8+ years of experience delivering high-impact Salesforce solutions globally. With a strong team of Salesforce experts, we focus on driving measurable business outcomes through scalable, AI-powered, and customer-centric Salesforce implementations.
Role Overview
We are seeking a proactive and customer-driven Salesforce Customer Success Manager (CSM) who will serve as a trusted advisor to our clients post-implementation. The ideal candidate will ensure successful Salesforce adoption, maximize customer value, and build long-term client relationships.
Key Responsibilities
- Serve as the primary point of contact for customers after Salesforce implementation.
- Ensure successful onboarding, adoption, and continuous value realization of Salesforce solutions.
- Understand customer business objectives and align Salesforce capabilities to meet evolving needs.
- Conduct training, enablement, and adoption workshops for end users and stakeholders.
- Monitor customer health, platform usage, and satisfaction to proactively identify risks and opportunities.
- Collaborate closely with Development, QA, and Delivery teams to resolve issues and enhance customer experience.
- Gather customer feedback and translate it into actionable insights for product and process improvement.
- Track and report key success metrics such as adoption, engagement, and customer satisfaction (CSAT).
Required Skills & Qualifications
- Minimum 1+ year of hands-on Salesforce experience (Admin, Support, or Customer Success role).
- Strong understanding of Salesforce platforms such as Sales Cloud, Service Cloud, or Experience Cloud.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to understand business processes and map them effectively to Salesforce solutions.
- Experience handling customer issues, JIRA tickets, SLAs, and escalation management.
- Strong analytical, problem-solving, and customer-first mindset.
Preferred Qualifications
- Salesforce Certifications (Admin, AI Associate, or related) are a plus.
- Experience working in SaaS, CRM consulting, or client-facing roles.
- Familiarity with tools like JIRA, Salesforce Service Cloud, or customer success platforms.
- Basic testing or QA knowledge is an added advantage.
What We Offer
- Opportunity to work on enterprise-grade Salesforce projects across industries.
- Exposure to advanced Salesforce clouds and AI-driven solutions.
- Continuous learning, certification support, and career growth opportunities.
- A collaborative, supportive, and growth-focused work culture.
Interested?
Send your resume to hr@virtuowhiz.com or DM us directly to explore this opportunity!
Let’s create something exceptional together