A Timeline Of Our Journey
VirtuoWhiz
We registered our company, launched a dedicated Salesforce practice, and proudly secured our first international client from Canada, marking a strong start to our journey.
Expanded our team to 20 skilled professionals and actively participated in Developer Days Hyderabad, strengthening our presence and expertise within the Salesforce developer community.
Successfully launched our DevOps practice and demonstrated resilience by navigating the COVID-19 period without any layoffs, ensuring stability and continued growth for our team and clients.
Opened a new office, grew our team to over 40 members, and contributed to the Salesforce ecosystem as speakers and trainers at key SFDC events.
A Timeline Of Our Journey
VirtuoWhiz
Frequently Asked Questions
When VituoWhiz was founded?
VirtuoWhiz started its journey in 31 May 2017 with five people in the team.
Who is the CEO of VirtuoWhiz?
How many Salesforce Professionals work at VirtuoWhiz?
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What is Salesforce Service Cloud?
Salesforce Service Cloud is a customer service and support platform built on the Salesforce Customer Success Platform. It helps companies manage customer interactions across multiple channels, including email, chat, phone, and social media.
How is Service Cloud different from Sales Cloud?
While Sales Cloud is focused on sales and lead management, Service Cloud is designed specifically for customer service and support. It provides tools like case management, knowledge base, service console, and omnichannel routing.
What is the Service Console?
The Service Console is a unified workspace that gives agents a 360-degree view of customer data, interactions, and history in one place, improving resolution time and customer satisfaction.
Can I provide customer support via social media?
Yes, with Salesforce Social Customer Service, you can monitor and respond to cases from platforms like Twitter, Facebook, and Instagram directly from Service Cloud.
Is Service Cloud scalable for growing businesses?
Absolutely. Service Cloud is cloud-based and customizable, making it suitable for businesses of all sizes with the flexibility to grow and adapt as your customer support needs evolve.